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NATIONAL GUILD OF REMOVERS & STORERS
The National Guild of Removers & Storers is an independent body dedicated to consumer protection within the removals industry. Formed in 1991, the Guild operates across the UK, providing guidance to members and monitoring company standards. The Guild developed the first code of practice for the removals industry and carries out continuous quality monitoring of all its members.
The Guild is a founding member of the Removals Industry Ombudsman Scheme which provides independent dispute resolution for consumers and removal company members. Each member of the Guild receives compulsory membership to the scheme, ensuring there is an effective recourse for consumers should they exhaust the conciliation service offered by the Guild itself. Complaints against members will be investigated by the Ombudsman free of charge. The scheme is a member of British & Irish Ombudsman Association (BIOA). To find out more about the scheme, visit the Removals Industry Ombudsman website.
Learn more about the Guild on its website www.ngrs.co.uk.
Benefits of Choosing a Guild Member
According to the Guild, 98% of customer feedback of Guild members was positive. Guild members have a reputation for quality and reliability, being held to the highest industry standards to ensure consumers get the best service for their money.
With removal services and storage you need to be able to trust the service that you use is completely trustworthy, and this membership ensures that your possessions are in the hands of a company that is highly regarded within the industry.
Guild members undergo inspection from the Guild to ensure they comply with the standards set by the Guild and are subject to continuous monitoring. These high levels of accountability mean that membership companies adhere to stringent protocols and procedures, making choosing a Guild member for your move a safe bet. Plus, with access to the Removals Industry Ombudsman Scheme, you have guaranteed recourse to investigate any complaint you make and engage in steps to resolve any issues.
If you have hired a Guild member, you can leave feedback through the Removal Approval website. Receiving regular feedback is a great way to help to improve our service, as it helps to us to understand what we can focus on improving in the future. To leave feedback for ABC Removals & Storage, visit www.removalapproval.com.
Guild members are recommended by Which and have been featured on the BBC.
Why Being a Member of the Guild is Important to us at ABC Removals & Storage
ABC became a member of the Guild in October 2005, Since then we have been passionate about developing and improving our service as well as contributing to the definition of best practice within the industry, offering only the best service for our customers and helping to raise industry standards through quality and monitoring. The guidance and the support from the Guild enables us to better our provision, leaving our customers satisfied with our expert removals service.
Guild Members offer the best consumer protection package in the removals industry, with measures are designed to promote quality, protect your belongings and take the stress out of your move. If you are looking for a company that you can trust, this can be seen as a seal of approval that you can count on.
Guild Membership Includes:
+ Compulsory Membership to the Removals Industry Ombudsman Scheme
+ Compulsory Annual Independent Inspection by the Ombudsman Scheme
+ Approved National Register Of Approved Removers and Storers
+ Ombudsman Scheme Approved Code of Practice
+ Ombudsman Scheme Approved Complaints Procedure
+ Continual Quality Monitoring Procedures
For peace of mind you cannot do better than an Ombudsman Scheme Member.
Award Winning Member
In May 2018, ABC Removals & Storage were presented with a Super Elite Honours Award by the Guild, acknowledging our great contribution to the industry, offering excellent levels of service, quality and maintaining continuous high standards. The award was the first of its kind in the UK and ABC were extremely proud to be recipients. To find out more about the award, read our blog.
Winning an award as prestigious as this is a great testament to the amount of work that we put in to ensure that we provide the highest level of customer service.
Although it would be great to take this award and move on, at ABC Removals and Storage, we value being able to provide a great service on a consistent basis. For this reason we were also awarded this award in 2019.
We are honoured to have been awarded this accolade once again and we will strive to provide a service worthy of such a commendation in the future.