ABC Removals & Storage have been awarded the prestigious “Perfect Record Award” & Super Elite Honours Accreditation from the NGRS
Over the last couple of weeks we have been extremely proud to have been awarded the following Removals industry accolades.
ABC Removals & Storage have been awarded the prestigious “Perfect Record Award” from the Removal Industry Ombudsman
This award is testament to the extremely high levels of service that we provide to our customers at all times.
Firstly our congratulations and thanks to you and all the staff for putting in the quality controls and effort to win the new Removals Industry Ombudsman Scheme sponsored “Perfect Record Award”. For your further information, we have been instrumental in encouraging The Removals Industry Ombudsman Scheme to make this award.
Through his introduction of The Perfect Record Award, The Removals Industry Ombudsman wishes to publicly acknowledge Scheme member’s against whom he had made no compensatory awards in more than a year. His intention is to continue with The Perfect Record Awards year on year and so encourage a quality of service that enhances consumer protection.
In the removals industry, that’s prone to complaints, winning this award is no mean feat. In fact, you will be in an exclusive group of less than 100 removal businesses that have won it and remember there are around 4,500 removal businesses in the UK.
All Ombudsman are independent of the industries in which they operate and are under the supervision of The Trading Standards Institute. Therefore we believe that your Perfect Record Award will, if you explain its meaning to potential customers, enhance your reputation and win you business. After all you are often asking a stranger to trust you with the safe and timely transport of their treasured possessions so an independent certification of what is in effect your proficiency and reliability must be of help.
In closing, we intended, along with The Ombudsman, to present the “Perfect Record” Ombudsman Award at events during April but, as due to the Corona Virus that’s no longer possible, we have chosen to email you your award certificate so it starts helping you win business immediately.
We are thrilled to announce that ABC Removals & Storage has been presented a Super Elite Honours Award by the National Guild of Removers in a ceremony at the Mecure Hotel in St Albans on Wednesday 23rd May 2018. The award was part of a nationwide quality program run by the National Guild of Removers and overseen by the Removals Industry Ombudsman Scheme.
You can see some images from the awards ceremony below.
Our owner David said on receiving the award, “We are very much a family firm offering a personal tailored service and employ loyal long serving removal crews. We remain committed to providing an exceptional removal service”.
“I employ full time staff that are fully trained and uniformed. My leading removal crew members have been with me for many years and as they deserve recognition for outstanding service on the front line I thought it would be fitting to acknowledge their contribution towards achieving the award”.
ABC joined the National Guild of Removers in October 2005. We have helped lead the way when it comes to consumer protection and quality monitoring procedures in the removals industry for more than 25 years and have played our part in helping the National Guild of Removers to raise industry standards.
“Not a Single Complaint”
Tony Kaye, the Removals Industry Ombudsman said, “During the 13 years that ABC have been members of The National Guild Of Removers and The Removals Industry Ombudsman Scheme we have not received a single complaint about their removal service which is testimony to the level of service they provide which has led to this Award.”
He argued that the removals industry should be better regulated, stating, “It’s a serious failing that the removals industry is not governed by law. Anyone can set up a removal business without training, qualifications or goods in transit insurance and that leads to disasters. However the moving public do have a real safeguard as Guild Members must pass inspections by a Removals Industry Ombudsman accredited inspector, be subject to quality monitoring of their service levels and also be a member of The Removals Industry Ombudsman Scheme.”
The award is the first of its kind in the UK. Jon Martin, Secretary for the National Guild of Removers said, “This is the first year of The Elite Awards which will be an annual event. We hope they will help raise and maintain standards throughout the removals industry”.
At ABC Removals & Storage, quality is our motto, so we are delighted to have been recognised for this as part of a national scheme. We will continue to provide the very best services for our clients and are always looking to improve, making our service the best it can possibly be. So, whether you are a tenant, homeowner or business looking to make a move, put your trust in our service. With quality at our core, you can rest assured that your belongings are in safe hands. To arrange a quote, complete our contact form or call us on 01494 854 089.
National Guild of Removers
The National Guild of Removers is an independent body, that offers membership to removal companies in the UK, providing quality guidance and monitoring standards within the industry. It is a founding member of the Removals Industry Ombudsman Scheme, which was created to provide removal companies and their clients with an independent dispute resolution service, if the National Guild of Removers conciliation service has been exhausted. See the Removals Industry Ombudsman Scheme website for more details. When you hire a Guild Member to carry out your removals job, you can be assured of quality and reliability, adherence to high standards and effective recourse where necessary. To find out more, visit the National Guild of Removers website.